Position: Customer Service Officers

-Reporting to the Customer Service Manager

Major Responsibilities

• Process customers’ orders as well as interface with internal departments, appointed agents and representatives.
• Assist Sales team with preparatory work in new business development and in arranging customer visits.
• Review specifications and contractual requirements and manage customer satisfaction, feedback.
• Assist with stock control and obsolescence as well as co-plan and recommend materials to be stocked. Recommend procedures for stock control and its eventual disposition.
• Provide backup to assigned tasks/internal team within SCM framework and up-keeping of all departmental records. Preparation of period and ad-hoc reports.
• Assist Manager with system improvements and process-engineering

Main Requirements

• Diploma / A Level / O Level holder from a recognized institution
• Minimum 1 to 2 years experience in a customer service function, preferably in a manufacturing environment
• Excellent interpersonal and communication skills with good ability to manage stress
• Experience in managing regional customers will be added advantage.